Privacy Policy

This Privacy Policy ("Policy") is published by z9999 ("Company", "we", "us", "our") and applies to all users ("you", "your") who access or use the z9999 website at https://z9999.cam and any associated services, features or content (collectively, the "Platform").

z9999 is an online betting and live casino information platform targeting Pakistani users. We are committed to protecting your personal data and operating in a transparent manner with respect to how that data is collected, used, stored and shared. This Policy is designed to give you clear, straightforward information about our data practices so that you can make informed decisions about your use of the Platform.

By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, you must not use the Platform. This Policy should be read in conjunction with our Terms & Conditions.

We reserve the right to update this Policy periodically. Material changes will be communicated to registered users. The "Last updated" date at the top of this page reflects the most recent revision.

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, email address, IP address, financial account details, and any other information that could, alone or in combination, identify a specific individual.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer or deletion.
• "Data Controller" means z9999, which determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means any third party that processes personal data on behalf of z9999 in accordance with our instructions.
• "Consent" means a freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "KYC Data" means identity verification documents and information collected for Know Your Customer compliance purposes, including CNIC, passport, proof of address and selfie verification.
• "Cookies" means small text files placed on your device by the Platform for the purposes described in Section 8 of this Policy.
• "Third-Party Payment References" means payment service providers referenced on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — for Pakistani user familiarity only. These providers are not data processors of z9999 unless a specific data processing agreement exists.

z9999 collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Registration & Account Data

3.2 Identity Verification (KYC) Data

3.3 Financial & Transaction Data

3.4 Technical & Usage Data

3.5 Communications Data

z9999 collects personal data through the following primary means:

• Direct collection: Information you provide voluntarily when registering an account, completing KYC verification, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical data collected automatically via cookies, pixel tags, server logs and similar technologies when you access the Platform.
• Third-party sources: Identity verification agencies, fraud prevention databases and, where applicable, publicly available registers — used solely for KYC/AML compliance purposes.
• Device and network data: Information transmitted by your browser or mobile device when you connect to the Platform, including IP address, device identifiers and network carrier information.

We do not collect personal data from social media platforms or third-party advertising networks in connection with your z9999 account, unless you have explicitly linked a social login method.

z9999 processes your personal data for the following specific purposes:

z9999 does not use your personal data for automated decision-making that produces significant legal effects without human review, except where required for fraud prevention or AML compliance and subject to appropriate safeguards.

z9999 processes personal data on the following legal bases, depending on the processing activity:

• Contractual necessity: Processing required to perform the contract between you and z9999 — including operating your account, processing bets and handling deposits and withdrawals.
• Legal obligation: Processing required to comply with applicable law — including KYC identity verification, AML monitoring, record-keeping obligations and responding to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing necessary for z9999's legitimate business interests — including fraud prevention, platform security, analytics and service improvement — where those interests are not overridden by your rights and interests.
• Consent: Where z9999 relies on your consent for a specific processing activity (such as optional marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

z9999 does not sell your personal data to any third party. We may share personal data with the following categories of recipients only where necessary and proportionate:

• Identity verification providers: Third-party KYC and AML compliance services used to verify identity documents and check against sanctions or fraud databases.
• Payment processors: Payment service providers engaged to facilitate deposits and withdrawals. Note that payment provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced on the Platform for Pakistani user context only and do not imply a data-sharing relationship unless a specific agreement exists.
• Technology service providers: Cloud hosting, database management, customer support software and cybersecurity vendors operating as data processors under our instruction and subject to data processing agreements.
• Regulatory and law enforcement authorities: Where z9999 is under a legal obligation to disclose personal data to competent authorities — such as financial intelligence units, gaming regulators or law enforcement agencies — in accordance with applicable law.
• Professional advisors: Legal counsel, auditors and accountants operating under applicable professional privilege and confidentiality obligations.

z9999 uses cookies and similar tracking technologies to operate the Platform effectively, maintain session state, prevent fraud and understand how users interact with our content. The categories of cookies used are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies, security tokens and load-balancing cookies. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Store your preferences — such as language settings, display preferences and responsible gambling tool configurations — to improve your experience across sessions.
• Analytical cookies: Collect anonymised or pseudonymised data about how users navigate the Platform, which pages are visited most frequently, and where errors occur. This data is used to improve Platform performance and content.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic and account takeover attempts.

You may control cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. z9999 does not use third-party advertising cookies or cross-site tracking cookies for behavioural advertising.

z9999 retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law and regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the duration of the account relationship plus any legally mandated period following account closure.
• KYC and AML records: Retained for a minimum of five years following the end of the business relationship, or longer where required by applicable anti-money-laundering law.
• Financial transaction records: Retained for a minimum of five years for accounting, audit and regulatory compliance purposes.
• Customer communications: Retained for three years following the last communication, or longer where a dispute or legal claim is pending.
• Technical and usage data: Retained in aggregated or anonymised form for analytical purposes; raw technical logs retained for up to 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

z9999 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• TLS/SSL encryption for all data in transit between your device and the Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Strict access controls ensuring that personal data is accessible only to authorised personnel on a need-to-know basis.
• Two-factor authentication requirements for account access and administrative functions.
• Regular security assessments and penetration testing of Platform infrastructure.
• Employee training on data protection obligations and information security practices.

While z9999 takes all reasonable precautions to protect your data, no internet transmission or electronic storage method is 100% secure. You are responsible for maintaining the security of your own account credentials and for notifying us immediately of any suspected unauthorised access.

Subject to applicable law and certain limitations, you have the following rights with respect to your personal data held by z9999:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Account details can be updated directly in your account dashboard or by contacting support.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, and to direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

The z9999 Platform is strictly intended for adults who are at least 18 years of age, or the higher minimum age required by the applicable operator or license jurisdiction. We do not knowingly collect, process or retain personal data from individuals under the applicable minimum age.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an account on the Platform, please contact us immediately at [email protected].

Age verification is conducted as part of the KYC process. z9999 uses identity documents — including CNIC and passport — to verify that users meet the applicable minimum age requirement before granting full account access.

z9999 operates through infrastructure that may involve the transfer of personal data to countries outside the country in which the data was originally collected. Where such international transfers occur, z9999 ensures that appropriate safeguards are in place to protect your data, including:

• Transfer to countries that have been assessed as providing an adequate level of data protection.
• Use of standard contractual clauses or equivalent data transfer mechanisms with recipient organisations in countries without an adequacy determination.
• Binding data processing agreements with all third-party processors that receive personal data, regardless of their location.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. z9999 takes its obligations with respect to cross-border data transfers seriously and will not transfer your data to a jurisdiction that does not provide adequate protections.

z9999 targets Pakistani users and is aware of the legal and regulatory environment in Pakistan. The following disclosures are made specifically in this context:

• z9999 does not claim to be licensed, approved, regulated or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, any provincial authority or any Pakistani financial institution.
• Pakistan's Prevention of Gambling Act, 1977 places significant restrictions on gambling activities. Users must independently assess their legal position under applicable Pakistani law before using the Platform. This Policy does not constitute legal advice.
• References to Pakistani payment providers — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are included for the purpose of Pakistani user familiarity only. These providers do not endorse, support or have a verified relationship with z9999 in connection with gambling services.
• Pakistani-specific KYC documents — particularly the Computerised National Identity Card (CNIC) — may be collected as part of the standard identity verification process for Pakistani users. CNIC data is handled with the same level of security and confidentiality as all other KYC documentation.

z9999 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made that affects how we process your personal data, we will provide reasonable advance notice — either by displaying a prominent notice on the Platform or by sending an email to the address registered on your account.

The revised Policy will take effect on the date specified in the notice. Your continued use of the Platform following the effective date of a revised Policy constitutes acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

We recommend reviewing this Policy periodically. The "Last updated" date at the top of this page indicates when the most recent revision was made.

If you have any questions, concerns or requests relating to this Privacy Policy or our data practices, please contact the z9999 data protection team using the details below. We are committed to addressing all data-related enquiries promptly and transparently.

When submitting a data rights request, please include your registered account email address, a clear description of your request and any reference numbers relevant to your enquiry. This enables us to locate your data and process your request efficiently.